What you get
- Recordings land in QACALLS without a copy-paste workflow.
- Every connected call is transcribed and graded against your scorecard.
- Fails, kudos, and summaries can route to Slack, Teams, or email.
Contact center · Integration
Genesys Cloud + QACALLS
Cover the Genesys floor. Transcribe, grade, and surface coaching moments at scale.
Generate an AI call evaluation, for free.
Open a sample call, click every score, then email us a recording of your own.
No credit cardClick every score on a real sampleEmail support@qacalls.ai anytime