Less QA busywork

Move reviewers off playback, onto coaching

60%

AI does the first pass. Humans spend time on disputes, calibration, and the 20 calls that need a person.

Sampling feels cheap because the labor is hidden. Someone still has to pick the calls, listen, type the form, and argue with the agent. QACALLS takes the listen-and-type loop. People keep calibration, disputes, and the coaching conversation.

Plug your real volume into the ROI calculator. If the uncovered call count makes you uncomfortable, that is the product working before you ever upload audio.